RAX (“we”, “us”, “our”) provides online education, digital skills training, consulting services, and software platforms to individuals, businesses, agencies, and organisations. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with RAX, visit our websites, use our platforms, or purchase our products and services.

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We collect personal information that is reasonably necessary for the operation of our business, including:

1.1 Information you provide directly

 • Name

 • Email address

 • Phone number

 • Billing details and payment information

 • Business details (industry, revenue, team size, goals)

 • Content you share with us

 • Responses to quizzes, onboarding forms, or assessments

 • Support queries and communication with us

1.2 Information collected automatically

 • IP address

 • Device and browser information

 • Usage data, interactions, and engagement on our websites and platforms

 • Cookies and tracking data

 • Analytics (Google Analytics, Meta Pixel, TikTok Pixel, etc.)

1.3 Information from third parties

 • Platforms you connect to RAX (Google, Meta, Skool, etc.)

 • Payment processors (Stripe, PayPal)

 • Advertising platforms

 • Licensees and white-label partners

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We use your information to:

 • Provide and operate the RAX programs and services

 • Personalise your experience and deliver tailored training

 • Process payments, subscriptions, and invoices

 • Communicate with you about updates, offers, support, or training

 • Improve our websites, content, funnels, and user experience

 • Run ads, retargeting, and analytics

 • Comply with legal, regulatory, and tax obligations

 • Support our B2B licensing partners and white-label providers

We do not sell your personal information.

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By providing your details, you consent to receiving emails, SMS messages, and platform notifications related to:

 • Training updates

 • New products

 • Offers or promotions

 • Program announcements

 • Important account information

You may unsubscribe at any time via the link in our emails or by contacting us directly.

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We may disclose your personal information to:

 • Our team and authorised contractors

 • White-label partners and licensees, where relevant to your use of the platform

 • Payment processors (e.g., Stripe)

 • Marketing and analytics providers

 • Cloud hosting and IT service providers

 • Legal, financial, or regulatory authorities when required

We take reasonable steps to ensure third-party providers comply with privacy standards.

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Your information may be stored or processed overseas by our cloud providers, CRM systems, or advertising platforms. We ensure these providers maintain secure and compliant data protection standards.

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We use reasonable administrative, technical, and physical measures to protect your information from:

 • Misuse

 • Interference

 • Loss

 • Unauthorised access

 • Modification

 • Disclosure

However, no online service is completely secure.

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You may request:

 • Access to the personal information we hold about you

 • Corrections to inaccurate information

 • Deletion of data (where legally permitted)

 • Restrictions on certain types of processing

Requests can be made by contacting us at:

hello@raxplatform.com

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We use cookies and similar technologies to:

 • Improve user experience

 • Track website and platform performance

 • Support analytics and advertising

 • Enable retargeting on platforms such as Meta, Google, TikTok, and YouTube

You may disable cookies in your browser, but the platform may not function fully.

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Our websites, training, and platforms may link to third-party websites. We are not responsible for their privacy practices.

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We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised date.

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For questions about this policy or to make a privacy request, contact:

RAX

Email: hello@raxplatform.com

Phone: +61430006385

Melbourne, Australia